Give Your Customer Support Team Super Powers.
Gratified is an AI-driven communications platform that continuously learns about your customers and company to help your team provide better, faster, customer service and support. Maximize your team’s efficiency while preserving a human touch.
A lot of hard work goes into keeping customers happy. Gratified makes it easy.
Shared Inbox
Smart Follow-Ups and Reminders
Team Collaboration
AI-Generated Suggested Responses
Automatically Multilingual
Customer Sentiment and Insights
Intelligent Customer Profiles
Businesses elevate customer satisfaction with Gratified
“We at Pawscout eliminated our old-school ticketing system and now rely on Gratified for all communications. Not only did these personalized messages help me build relationships with my customers, but also increase their loyalty toward my brand. Customers dig it (pun intended).”
Victoria Thompson, Pawscout
Build your business to last by making customer communication great
A smart, ongoing customer dialog
Unlike live chat and phone calls, Gratified text-based conversations continue over time, encouraging stronger relationships with customers. Customers text your business whenever they want to be in touch. Gratified automatically aggregates and routes conversations, making sure every message gets to the right team member.
Fast, personalized responses
Gratified automates personalization to a new level by using artificial intelligence to suggest responses based on conversation history and company knowledge. The platform’s collaboration features enable teams to coordinate behind the scenes to create faster, better, responses.
Measure Customer Satisfaction in Real-Time
Gratified measures customer sentiment through style and tone and presents satisfaction levels.
Communicate smarter
with Gratified